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Complaints Procedure

We want to help whenever a parent has concerns regarding their child at school, and we will be only too pleased to answer any of your questions or assist you in any way.  Parents are asked to contact their child’s class teacher or the senior leaders, as it is important that we are fully aware of individual concerns so that we can address them immediately.  Should a parent wish to make a formal complaint, relating to the curriculum or any other matter, there is a complaints procedure which is set out by Pembrokeshire County Council.  Formal complaints are handled by the head teacher who will arrange for a discussion to take place.  If the matter is not resolved, the head teacher will advise on the next step of the complaints procedure.  The full complaints procedure policy can also be requested from the school.

Complaints Procedure